Returns & Refunds

Returns, Refunds & Consumer Guarantees

Products sold by Elevate come with consumer guarantees under the Australian Consumer Law that cannot be excluded.

Faulty, damaged or incorrect products

If your stand arrives damaged, is faulty, is not as described or you receive the wrong product, email support@elevatestands.com with your order number and a description of the problem. Photos are helpful but not mandatory for exercising statutory rights. Your available remedy may include a repair, replacement or refund depending on the issue and applicable law. If there is a major failure, you may be entitled to choose a refund or replacement.

Change of mind

We do not currently offer an automatic change-of-mind return entitlement. You may contact us to request an exception, which we will assess individually. This does not affect your legal rights for goods that do not meet consumer guarantees.

Returns and shipping costs

Please contact us before sending anything back so that we can provide instructions and an appropriate return destination. Do not return your product to an address shown on the original shipping label without contacting us. Where required under consumer law, we will cover reasonable return costs for a product that fails to meet consumer guarantees.

Refund processing

Approved refunds are processed to the original payment method where practical. Your payment provider may take additional time to show the funds. We do not set a fixed deadline that overrides Australian Consumer Law rights.

Contact: support@elevatestands.com